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Cloud Solutions
Our cloud solutions include a range of on-demand services, networks, storage and applications.
The benefits of cloud solutions for your business include increased capacity, scalability, and functionality. Opting for a cloud solution also reduces maintenance and costs for computer infrastructure.
Microsoft Office 365
As Microsoft’s leading cloud product, Office 365 provides the latest productivity tools, available as desktop or web applications. From Word, Outlook, PowerPoint and Excel, to Teams, OneDrive and SharePoint, Office 365 encourages collaboration and promotes productivity. Backed up by Telegence’s world class technical support and accessible whether you are on your office PC, remote laptop or travelling with your phone, Office 365
simplifies IT management whilst raising the bar for enterprise productivity, collaboration and security.
Office 365 is highly scalable and can meet your changing business needs. With accurate fixed month-to-month budgeting, all licencing is handled and taken care of by Telegence; meaning no surprise costs.
As a Microsoft Gold partner with many years of experience in installing and supporting their software and platforms, Telegence can act as the single point of contact for all of your Office 365 needs and Microsoft cloud
service requirements.
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Core applications:
Including Word, Excel, PowerPoint, Outlook, OneNote, and depending on the plan purchased, may also include other apps and services such as Publisher, Planner, OneDrive, Exchange, SharePoint, Access, and Microsoft Teams.​
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Dependability and Support:
99.9% financially backed uptime guarantee and self-service administration via the 365 Portal, or get assistance from Telegence 365 trained experts working to industry leading SLAs with our world-class customer service.
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Continuity:
Continuity for your business no matter what happens, cloud-based Office 365 allows you to continue your critical day to day office functions from anywhere, on any device with an internet connection.​​
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Scalability:
Variety of licenses & tools available to meet your business needs and variety of roles. Increase or decrease your license requirements quickly and easily to meet your changing business needs with accurate, fixed month-to-month budgeting and zero upfront costs.
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No surprise charges:
No surprise charges for unforeseen hardware replacement/maintenance or upgrades with no licenses to manage, it’s all taken care of by Telegence.
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Security:
All data remains in regional certified Microsoft data-centres. Fully encrypted mail, mobile device management, and advanced threat analytics are a small sample of the security features available as standard or purchase add-ons across the variety of 365 plans.​
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DISASTER RECOVER AS A SERVICE (DRaaS)
At the core of Telegence Disaster Recovery is the replication of your on-premise virtual machines to our secure data centres in the UK. Our experienced technical team will work closely with your business to understand your specific technical needs. This allows us to offer personalised technical guidance on the most suitable approach to disaster recovery. With their expertise, our technical team will assist you in developing a strong and efficient disaster recovery solution that compliments your existing BC/DR plans. By combining our industry knowledge with a deep understanding of your infrastructure, we ensure that your disaster recovery strategy is optimised to deliver the
best possible outcomes during challenging times.
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Failover in Minutes
Enabling the ability to rapidly failover within minutes in the event of a full system failure: should the
worst occur.​
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Off-Site Replicas
Know that your data's safe and secure in our enterprise-class tier 3 IS0 27001 accredited UK based
data centers.​
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File Level Recovery
In case a disaster strikes, you can recover corrupted or missing files at a granular level from any of
your retention points.​​​​
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ONLINE BACKUP
Backup and replication is a critical part of any business continuity plan; with online threats growing every year,
it has never been more important to have a resilient method of data recovery. Prevents internal accidental or
intentional deletion.
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Cost-Effective Solutions:
Store your backups off-site without the expense of investing in additional resources and infrastructure hardware. Knowing that your data is safe and secure in our enterprise- class ISO 27001 accredited UK based data centres.​
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Complete Protection:
Secure your whole environment, from files and applications to end-user machines and complete servers, you're fully protected against all types of data loss.
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Insider Protection:
Insider Protection is included with Telegence Online Backup and prevents against internal accidentalor intentional deletion of your backup files.​​
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Off-Site Backup Protection:
Off-Site Backup Protection Know that your data is safe and secure in our enterprise-class ISO 27001 accredited UK based data centres.
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Reliable & Safe:
Telegence Online Backup is supported by Rubrik, the leading provider in Backup & Recovery. Telegence Online Backup is a fully supported, trusted solution.
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Best In Class Vendor & Product:
Partnering with Rubrik we can offer market leading BCDR solutions which form a vital part of a business's continuity plan. Rubrik have been named a leader in the space from the Gartner Magic Quadrant for years & also listed as a Market Leader by the Forrester Wave.
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Instant VM Recovery:
Restore an entire virtual machine in 2 minutes with instant Recovery, reducing downtime, even with a total server failure.
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Scalable & Versatile:
Easily increase workloads and quota sizes to meet your business demand and only pay for the storage you need.
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Fast Restore Times:
Backup a full server in 17 minutes and restore in 15 minutes (based on a 100GB Hosted VM on-premise speeds will vary depending on bandwidth etc.)
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24/7 Support Team:
All online backup products come with support from our 24/7 support team located in the UK.
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Immutable Backup Storage:
Know your data is protected with our immutable storage offering. Your backups stored on Telegence’s immutable storage platform cannot be modified or deleted once written.​
CLOUD VOICE
Cloud-based voice solutions have become more popular than ever. Driven in part by the COVID-19 pandemic, businesses are looking for a flexible voice solution, that is easy to manage, flexible and scalable.
Cloud voice solutions can also help businesses enhance customer service, support remote work, and facilitate global collaboration.
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With the upcoming PSTN Switch-Off in 2027, UK businesses must switch to a cloud-based phone system if their phone systems are still running on analogue or ISDN lines.​
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The Telegence Hosted Voice solution is billed at a recurring monthly, per user, cost and includes the ability to add or delete users at any time. Our Hosted Voice solution gives you greater control over your operating costs meaning you only pay for the resources that you use.
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Our pay-as-you go format enables you to quickly and easily scale up or down to suit your business, resulting in predictable monthly expenditure with no hidden costs.
Telegence ’s Hosted Voice solutions include a fully managed end-to-end IP telephony service. This in turn, offers significant call and equipment cost savings as well as a feature-rich service for user.
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Unlike the traditional approach of installing a physical PBX system at each site, a Hosted Voice solution sees all telephony switching equipment hosted in our Data Centre network. We are then able to manage and maintain the service on your behalf.
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Telegence offers a Cloud Voice solution that meets customer demand. Our solution can be deployed within hours, and new users can be added at the click of a button. The easy-to-use system can be administered from within the Telegence portal, giving you the ability to add and remove users, assign extensions, set up IVRs and Voicemail, all within minutes.​
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Our solution can be used via a traditional desk phone or via a softphone, giving users the flexibility to work from anywhere. In addition, Telegence Cloud Voice is also available via a mobile app, giving users a seamless experience when not in front of a PC.
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Telegence Cloud Voice is an easy-to-use and easy-to-administer solution, which offers full telephony functions, as well as instant messaging, audio and video conferencing.
MICROSOFT TEAM
Businesses are increasingly adopting cloud-based collaboration tools like Microsoft 365 for their flexibility and scalability. Many are now looking to integrate telephony with Teams, allowing for seamless communication and collaboration. Teams Direct Routing offers a solution for this, enabling
users to make and receive calls directly within the Teams app, without the need for complex on premise equipment. With customizable features like call queues and voicemail, Direct Routing can be tailored to specific business needs.
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Collaborate:
Microsoft Teams Direct Routing allows your people to collaborate and meet in one place, giving them access to chats, documents and other Microsoft 365 apps.​
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Integrate:
Microsoft Teams Direct Routing allows your people to make and receive calls directly from their Teams desktop or mobile app.
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Rapid Deployment:
Microsoft Teams Direct routing can be deployed quickly, with no on-site equipment needed.​​
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Scalable:
With a per-user cost and no additional equipment needed as your company grows, it is the perfect solution to scale with your business.​​​
WhatsApp INTEGRATION
WhatsApp VoIP seamlessly integrates with other business tools and applications, allowing for a streamlined communication experience. Integration with CRM systems, project management tools, or customer support platforms enhances operational efficiency and data management.
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Global reach:
WhatsApp is available in over 100 countries and has more than 2 billion users, making it a great way to reach a large audience.
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Real-time communication:
Customers can contact your business through WhatsApp without waiting for an advisor to pick up the phone.
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End-to-end encryption:
WhatsApp messages are encrypted by default, so customers can be confident that their information is secure.​​
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Business profile:
A dedicated business profile allows you to add details like your business hours, location, and website. You can also add a green verified badge to assure customers that you are a genuine business.
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Integration with other systems:
You can integrate WhatsApp with CRM tools and other business systems to streamline operations.
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Outbound calls:
You can set up your system to send a WhatsApp message if there is no answer to an outbound call.
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Website widget:
You can add a WhatsApp chat widget to your website, which will send a message to your business phone number when a customer clicks on it.​
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OMNICHANNEL CONTACT CENTRE
An omnichannel contact centre can help a UK business improve customer experience, increase sales, and reduce costs.
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We’re here to help. Say goodbye to inefficiencies and hello to living in a digital age of automation where customers can engage with you on the channels they prefer!
Experiencing a high volume of calls in peak periods and long wait times? Juggling multiple customer interactions and constantly switching channel platforms?
Our award-winning software lets you manage interactions and donations across any channel while providing a full record of your customer’s history in one single inbox.
With our ‘digital deflection’ approach, incoming phone calls can be deflected to other digital channels depending on the query. Your supporters are dealt with faster, they have a better experience, agents can
handle more interactions, and voice is left for critical callers.
And what’s even better is that you can add new channels as and when you need them with our flexible licencing model
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Key Features:​​
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Omnichannel Communication: Connect with customers across phone, email, social media, chat, and SMS.
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Seamless Channel Switching: Easily switch between channels without interrupting the conversation.​
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AI-Powered Support: Utilize AI for automated tasks, agent assistance, and self-service options.
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Customer Insights & Analytics: Gain valuable data about customer behavior and optimize operations.​​
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Data Security & Compliance: Protect customer data and ensure compliance with privacy regulations.
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Increased Efficiency: Automate tasks and improve agent productivity.
Benefits:
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Improved Customer Experience: Provide a consistent and seamless experience across all channels.
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Increased Efficiency: Reduce wait times, improve agent productivity, and streamline operations.​
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Data-Driven Decisions: Make informed decisions based on customer insights and analytics.
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Reduced Costs: Automate tasks and improve operational efficiency.​​
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Enhanced Security: Protect customer data and maintain compliance.
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Overall, the Cirrus solution aims to provide a comprehensive and efficient omnichannel contact center solution that enhances customer experience, improves operational efficiency, and drives business growth.
